Terms And Conditions
Cutting-hedge.com Terms and Conditions
The use of cutting-hedge.com Ltd services is an acceptance of our terms and conditions based on a contract between cutting-hedge.com Ltd and the client
these terms are emailed to all clients and are outlined on our website.
• Weekly garden maintenance is based on 12 months a year having fortnightly visits December and January
• Fortnightly garden maintenance is based on 12 months a year and monthly visits December and January
• Monthly garden maintenance is based on 12 months a year.
• Commercial garden maintenance is based on a contract with a month’s written notice.
• A calendar months notice must be given in writing to cancel any regular garden maintenance services such as weekly, fortnightly and monthly visits been commercial or domestic
• In the event of not being able to access the garden on the scheduled day of visit, 100% charge will apply and the same in the instance of late cancellation (less than 24 hours).
• If gardeners are turned away during a planned visit a 100% charge will apply.
Cancellations, materials and inaccessibility policy:
- In the event of not being able to access the garden on the scheduled day of visit, 100% charge will apply and the same in the instance of late cancellation (less than 24 hours).
• A calendars months notice must be given in writing to cancel any regular garden maintenance services such as weekly, fortnightly and monthly visits been commercial or domestic.
• If materials are involved, we will need 120 hours or five (31) days notice; if materials have been ordered, the Client is liable for 100% payment of materials.
- A 10% deposit at cutting-hedge.com discretion before job commences, Deposits are not refundable due to cancellation by the client.
• An invoice will be emailed at the end of each job or at the end of the month.
• Payment should be made within 5 days of the date of the invoice; we reserve the right to add interest for late payments.
• All materials will belong to cutting-hedge.com Ltd until full payment has been made.
• All prices, materials, plants and and any fee are subject to 20% VAT.
• Cutting Hedge reserves the right to change our prices of service by writing to the client with in a months notice period.
- Late payments will be charged at 10% after 30 days
• All payments should reach cutting-hedge.com Ltd by due date
- Late payments will be charged at 10% after 30 days
• 10% deposit for booking in Landscaping Job, will confirm a start date
• 40% payment when materials are on site or halfway.
• 25% due to finishing part of garden or 10 days before finishing
• 25% on completion of Job or task
• For Larger Jobs, the quote is divided into parts. Each part of the Job is due when complete.
- Change or parking permits will be required on day of visit.
• We can try and park on the drive if possible; any payment charges for parking will be invoiced to the client and will include VAT.General requirements and client liability:
• In the absence of outside access to the garden site, where it is required for the team to access the garden via the house, we ask the client to protect all floors, walls, doors, furniture and any other object that might become damaged whilst we access the garden.
• Cutting Hedge can offer during maintenance a free Dust sheet to cover floors.
• Cutting Hedge can offer during landscaping free Dust sheets when required as standard. If you require a new dust sheet or rubber mats will be charged at £150 + vat per landscaping job based on 10meter length. A discussion for further protection must be discussed by the client with the team if in doubt before the job starts. We suggest if passing through the house you add your own protection to your property. We remove all Cutting Hedge protection from floors when not in use by staff.
• Cutting-hedge.com cannot be held responsible for any theft whilst the front door is left open to allow access to the garden.
• Cutting-hedge.com cannot be held responsible for any theft of any materials overnight or on weekends. We strongly suggest all materials be stored in the rear garden.
• Cutting-hedge.com cannot be held responsible for any damages caused to the internal structure of the house while accessing the garden
• Cutting-hedge.com cannot be held responsible for any damages caused to irrigation systems caused by frost, freezing or malfunction, we offer 2 x maintenance service and this is by request only.
• Cutting-hedge.com cannot be held responsible for any damages caused to the external structure of the house whilst passing tools, green waste and aggregates through the house to the garden. Sheds, bikes, bins, glass, brick or any other object should be moved and/or protected before work begins.
• Cutting-hedge.com cannot be held responsible for any damages caused to wiring, satellites, phone lines, roof tiles and down pipes. These areas should always be kept clear from climbers and foliage; if we have to prune these areas we cannot be held responsible for cut wires, loose bricks, roof tiles moving, satellites moving and down pipes cracking or dropping.
• Cutting-hedge.com cannot be held responsible for any damages caused to pipes, irrigation tubes, garden lighting, soil pipes and drains in the hidden event. The hidden event means anything under soil or plants.
• Cutting-hedge.com cannot be held responsible for smashed or cracked glass if builders have been on site. If Building has taken place proper cleaning of debris must be done before any machinery will be used. In most cases re turfing lawn and pressure cleaning must be arranged.
• Underground digging near services on the property or site are required to be accurately identified to us by drawing and in writing before we are required to commence the work. cutting-hedge.com Ltd will not accept liability for damage to services thus indicated and we expressly disclaim any liability for damage to services within the site or property.
• If you have glass, bi folding, sliding, shed summerhouses, any other doors or glass structures that can get damaged by stones, machinery or gardening please protect them and mention it to the team on the day. We recommend a clear plastic film installed to all outside windows and the correct tape to all timber, PVC and aluminum trims.
• When drilling into walls, brick, sheds or fencing to attach trailing lines we cannot be held responsible for damage caused by old structures while drilling or attaching eyelets and wire hooks.
• Cutting-hedge.com will observe tress to offer recommendations. The owner / tenant of the trees should inspect and arrange tree work for damaged, cracked, branch growth and structural stability. It is the responsibility of the site owner / managing agent / land owner / tenant to arrange regular works carried out on any trees.
• Photography of gardens and works will be taken and can be shown on our website, Face book, Google + or any other means of print or publication without permission. All images will belong and be copy-written to cutting-hedge.com Ltd.
• The client will be responsible to provide a toilet or the hire of a portaloo
• Cutting-Hedge.com Ltd can hire skips, buy materials, hire a portaloo, and apply for permits on behalf of the client. All skips, portaloos, materials, and permits are 3rd party and will not be part of Cutting-Hedge.com Ltd as we are not providers or manufacturers of the mentioned. Should any damages, theft, and/or defects occur, Cutting-Hedge. com Ltd will try to resolve this on behalf of the client as best as we can but ultimately it will be between the client and the 3rd party. We don’t offer any warranty or guarantee on any materials and this will be between the client and 3rd party.
Working hours break times:
For a two (2) hours slot, the team will take up to 15 minutes break
For a four (4) hours slot, the team will take a 15 minutes break
For an eight (8) hours slot, the team will take two (2) 15 minutes and one (1) 30 minutes break.
For a two (2) hours slot, the time on site will be a minimum of 1.5hours and a maximum of 2 hours.
For a four (4) hours slot, the time on site will be a minimum of 3.5hours and a maximum of 4 hours.
For an eight (8) hours slot, the time on site will be a minimum of 7.5hours and a maximum of 8 hours.
Due to operational arrangements on a day to day basis, staff will need to collect and return to base. The travel time is split to all bookings and breaks during the working day.
For longer jobs, the use of a Toeliet will be needed on site. Any Portable toilets will be charged as an additional. If a Portable toilet is required a permit will be needed if on the street. The Hire will be based on a 3rd Party Hire and will be the responsibility of the client.
Natural landscaping materials:
• Natural products like wood, stone and living products can have a variation in appearance and know one item is the same as the other. Wood products can have cracks, scratches, knots and even holes from insects in.
• Wood products can be treated, untreated and spray treated and is important for the client to maintain its appearance and life after completion. In the event of the client not been happy with the materials the client will be held responsible to removal, collection and delivery charges.
• Wood products can warp, bend, twist, shrink, contract and crack. cutting-hedge.com Ltd does not offer any guarantee against this once we have completed erecting and building any structure.
• All wood products must be kept in good health by regularly treating or painting it with the correct product.
Painting of Sheds and Fences can result in warping, bending, twisting, shrinking, contracting, and cracking if not painted on both sides. As one side will be open to the elements allowing it to dry out more quickly than the painted side.
•Weather conditions can cause materials to dry at different speeds which may result in cracking. Cement and other compounds are prone to cracking as a result of movement and weather conditions. Cutting Hedge will always return to try to resolve this as best as we can.
• Jointing also referred to as pointing can crack as it is subjected to weather conditions. We however would not expect it to crack unless there are issues relating to Natural elements.
• Tress and Shrubs on site can cause movement and as a result may lift and crack structures.
• Soil conditions can have structural consequences, for example, clay is hard in summer and soft/saturated in winter. All our foundations are based on Height of the required project. All paving has a membrane, Subase, and cement under it to avoid movement. But this can still happen as a result of movement and roots. Cutting Hedge will always do our best to resolve this situation with the client. However, we offer No guarantee against this.
Irrigation and watering
- Cutting- hedge.com will offer a service plan for Spring and Winter. After installation, we will demonstrate and sign it off.
• It will be up to the client to take cutting-hedge.com up on the service plan, if you do not we cannot offer any care to a failed system left over winter as frozen pipes can lead to a week system in future.
• We don’t offer emergency call outs and it is advised you are aware on how to switch of the system in the event of burst water pipes or animal damage.
• We don’t cover any damages caused by burst, damaged pipes or leaks in any event. The client will be responsible for the irrigation system and advice his or hers home insurance of the irrigation system if it is on a roof, building or shed that can cause damage to property. Cutting-Hedge.com Ltd will not be responsible for any irrigation in this situation.
• We don’t offer any guarantees on any living product were neglect of not watering it has accrued.
Plants, Planting and Turf
- Cutting-hedge.com will offer 1 months guarantee on all plants supplied and planted by us only. We do not offer a guarantee to plants that have been neglected by means of watering, feeding and after care.
- We can not guarantee turf after 24 hours (if not watered) of completing turfing if signed off as satisfactory. Satisfactory will be an inspection by staff and client on completion.
After 3 days if you notice issues we will returf the infected areas free of charge.
After 1 week if you notice issues we will supply free turf and charge for labor and waste.
We will not supply or repair any turf that has not been watered, dried out, animal damage, or human damage from walking on it.
- Turf is a living product and under no circumstance do we offer a guarantee past the 1 week period. Our advice we offer is from professional growers found at
Pruning and aftercare
- Looking after plants by means of watering is something that should be done every other day or as seasons require.
- Pruning, shearing, hedge cutting is a process of reducing a plant. We can advise the customer of the correct time for this to be done. The customer has a right to instruct us otherwise.
- Pruning, shearing, hedge cutting has no guarantee on how the hedge will react to cutting it. We always suggest aftercare be done and allow 2 seasons before hard pruning again for natural regrowth.
- Perennials and biannuals can sometimes be caught by severe weather conditions, we can’t guarantee plants subjected to cold, wet, and frosty conditions.
Electrics and Lighting
- All Electrics and Lighting will be between you and the electrical contractor of choose cutting-hedge.com are not electricians and we will not be responsible for any damages caused by faults to and electrics.
•Cutting Hedge is not certified to install or modify electrical points. All modifications to any Electrical works will be charged as additional.
• We can or might have suggested an electrician but we do not employ electricians it will be between the client and electrician undertaking the work to certify all the correct procedures have been implemented.
•All Parking, permits will be charged as additional
•Electricity and water will be needed unless prearranged accordingly. Generators and fuel will be charged as additional.
•The use of a Toeliet will be needed on site. Any Portable toilets will be charged as additional and the contract is between The client and Hire company. If a Portable toilet is required a permit will be needed if on the street. We strongly suggest you insure the Toliets for theft and damages, Cutting Hedge will not be responsible for Theft and Damage caused to any Loo / Toliets left on or off site
•All additional items or additional work must be discussed before asking staff to undertake.
•Garden Clearance is charged per day based on a visual estimate. However if it increases due to delays resulting from access issues, contractors or obstructions. We reserve the right to charge additional time based on clearance works on the estimate / quote.
•Additional works can be charged for.
•All additional material not on the quote will be charged for.
•All materials arriving on site must be examined for any defects. All materials left outside will be the responsibility of the customer to ensure adequate storage is provided to avoid theft.
•Cutting Hedge is fully insured but we do ask you to inform your home insurance beforehand as unforeseen situations can occur.
Skips and waste
Cutting-Hedge.com Ltd has a Lower Tier Licence – This allows us to remove and (“only carry waste they produced in the course of carrying out their business”) carry green waste that we have generated only.
- Cutting- hedge.com will include a skip on all jobs if stated on the quotation.
• If a permit is needed it will be up to the client to arrange a skip directly with the skip company. All skip permits will be charged for as additional.
• Cutting- hedge.com cannot guarantee the number of skips needed to do a job., and will be the responsibility of the client to order more to finish the job.
• It is between the client and the skip company to resolve any damages caused to the property, public and council areas.
• Cutting- hedge.com offers free skip lights and covering of the skip each day while on-site.
• All waste generated will be the responsibility of the client to arrange waste removal if a skip is not arranged.
• At the end of each job we carry leftover waste from previous jobs, we will ensure the cycle continues by removing your waste at the end when a skip is not available.
• If delays happen due to no skip or waste collection the client will be liable to pay for Cutting- hedge.com staff wages
Quotation and gardening slot booking
• Cutting- hedge.com use email as means of invoicing, quotation and bookings. All emails between client and cutting-hedge.com Ltd are a means of contract and acceptance of our terms and conditions.
• A quotation is a legal bidding document that you the client have accepted the terms and conditions.
• Variations to working time is adjustable by the gardener if gardening duties have been completed, no deductions will be given to any booked slots.
• All Slots are a time indication and this can include unpacking tools, collection of materials, packing of van, travel, green waste removal, green waste recycling, breaks and verbal conversations with manager and owner.
• Pre booked one off slots are not based on hourly charge. Slots are based on work quantity, insurance, van, fuel, staff and knowledge to undertake gardening duties. Cutting-hedge.com are not time watchers therefore no deductions will be given for time management.
• All Slots will have 2 gardeners on duty. Dependent on season a Two, Four and Eight hour slot can include one(1), two(2) or three(3) gardeners this is calculated on maximum time spent in the garden. An example is if you book a 2 Hour slot and one gardener attends we will charge you for a 2 hour slot but stay a maximum of 4 hours.
• Variations to landscaping, garden design, fencing, turfing, artificial grass and any other outlined job on quotation will be charged for at a given hourly rate per hour per gardener. Any materials, waste, skips used will be charged as an additional item on invoice.
• Staff members have no authority to make changes. Verbal discussions will not be accepted to any staff members and any changes should be emailed.
- Monday to Friday 8:00 to 17:00
• Saturday 9:00 to 12:00
• Sunday Closed
Cutting Hedge reserves the right to change prices, cancel a service, or return a deposit by giving a month’s notice to any service with Cutting-Hedge.com Ltd
Cutting-Hedge.com Ltd is VAT registered
Cutting-Hedge.com Ltd Incorporated on 9 June 2004