Privacy Policy

The Company operates a number of websites and online services under the Cutting-Hedge.com Ltd company name, including https://cutting-hedge.com and https://cuttinghedgegroup.com.

For the purposes of applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cutting-Hedge.com Ltd is the data controller in respect of personal information processed by the Company, except where another organisation is expressly identified as the controller.

For the purposes of this Privacy Policy:

Company / we / us / our

means Cutting-Hedge.com Ltd.

Website

means any website operated by or on behalf of the Company.

Services

means the Company's gardening, landscaping, irrigation, garden maintenance, garden design, recruitment, consultancy and associated services.

you / your

means the individual accessing the Website, contacting the Company, requesting Services, applying for employment or otherwise providing personal information to us.

The purpose of this Privacy Policy is to explain:

• •what personal information we collect;
• •how we collect it;
• •why we process it;
• •how we use it;
• •when we may disclose it;
• •how we protect it;
• •how long we may retain it;
• •your rights in relation to your personal information; and
• •how you can contact us regarding your information.

By using our Website or providing information to us, you acknowledge that you have read this Privacy Policy.

Where consent is required by law, we will seek your consent before processing your personal information for the relevant purpose.

3.1 Contact information

This may include:

• •name;
• •address;
• •email address;
• •telephone number;
• •company name;
• •billing address; and
• •correspondence details.

3.2 Client and service information

Where you request or purchase our Services, we may collect information necessary to provide those Services, including:

• •property address;
• •site information;
• •garden or landscaping requirements;
• •irrigation requirements;
• •quotation information;
• •photographs;
• •drawings and plans;
• •correspondence;
• •service history;
• •invoices and payment information;
• •access arrangements; and
• •information reasonably required to perform the Contract.

3.3 Recruitment information

Where you apply for employment or work with the Company, we may collect information contained within your application and supporting documents, including contact details, employment history, qualifications and information relevant to assessing your application. Any recruitment information will be processed in accordance with applicable data protection legislation.

3.4 Website and technical information

When you use our Website, we may automatically receive certain technical information, including:

• •IP address;
• •browser type;
• •operating system;
• •device information;
• •referring website;
• •pages visited;
• •dates and times of visits;
• •approximate geographical information;
• •interaction with the Website; and
• •other technical information generated through use of the Website.

As part of providing our Services, we may take photographs, videos, drawings and other records relating to gardens, properties, landscaping projects and irrigation installations.

These may be used for:

• •project records;
• •quotation and design purposes;
• •demonstrating completed work;
• •quality control;
• •training;
• •portfolio purposes;
• •our Website;
• •social media;
• •advertising; and
• •other legitimate business and promotional purposes.

Photographs or videos may incidentally contain property, vehicles, pets or individuals.

Where an identifiable individual appears in promotional material, we will take appropriate steps to ensure that our use of the image is lawful.

If you have concerns regarding an image or believe that an image has been used inappropriately, please contact admin@cutting-hedge.com. We will consider requests for removal and take appropriate action where required by applicable law.

When you visit our Website, certain information may be collected automatically.

This may include:

• •IP address;
• •browser information;
• •device type;
• •operating system;
• •referring URL;
• •pages viewed;
• •time and date of access;
• •approximate location;
• •Website interactions; and
• •other technical information.

This information may be collected using cookies, analytics technologies and similar technologies.

Such information may be used to:

• •operate the Website;
• •maintain security;
• •analyse Website performance;
• •understand how visitors use the Website;
• •improve our Services;
• •improve Website functionality;
• •identify technical problems; and
• •measure marketing performance.

Our Website may use cookies and similar technologies. Cookies are small text files stored on your device which allow a Website to recognise your device and remember certain information.

We may use:

Where applicable, non-essential cookies will only be placed or used in accordance with applicable consent requirements. You may control cookies through your browser settings and, where provided, our Website cookie controls.

You may provide personal information when you:

• •contact us;
• •request a quotation;
• •book our Services;
• •submit an enquiry;
• •complete an online form;
• •communicate with us by email;
• •communicate with us by telephone;
• •apply for employment;
• •create an account where an account facility is provided;
• •submit feedback;
• •request support; or
• •otherwise communicate with us.

We will only request information that is reasonably necessary for the relevant purpose.

We may process personal information for the following purposes:

• •responding to enquiries;
• •preparing quotations;
• •providing Services;
• •managing Client relationships;
• •administering Contracts;
• •processing invoices and payments;
• •communicating with Clients;
• •arranging appointments;
• •providing customer support;
• •managing accounts;
• •administering employment applications;
• •improving our Website;
• •improving our Services;
• •maintaining business records;
• •preventing fraud and misuse;
• •maintaining Website and system security;
• •complying with legal and regulatory obligations;
• •resolving complaints and disputes;
• •protecting our legal rights; and
• •sending marketing communications where permitted.

We will only process personal information where we have a lawful basis to do so. Depending upon the circumstances, this may include:

We may contact existing Clients and prospective customers about our Services where permitted by applicable law.

Marketing communications may include information about:

• •landscaping;
• •garden maintenance;
• •irrigation;
• •garden design;
• •seasonal Services;
• •new Services;
• •promotions; and
• •Company developments.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained within the communication or contacting us directly.

We will not rely upon consent where another lawful basis is legally available and appropriate. Administrative, contractual or service-related communications may continue even where you have opted out of marketing.

We do not sell your personal information. We may disclose personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

• •website hosting providers;
• •IT service providers;
• •email service providers;
• •software providers;
• •payment providers;
• •accountants;
• •professional advisers;
• •insurers;
• •contractors and subcontractors;
• •suppliers;
• •delivery companies;
• •recruitment platforms;
• •marketing and analytics providers; and
• •other service providers acting on our behalf.

Where appropriate, such organisations will process personal information only for the purposes for which they have been engaged and in accordance with applicable data protection requirements.

We may disclose personal information where we reasonably believe that such disclosure is necessary to:

• •comply with a legal obligation;
• •comply with a court order;
• •respond to a lawful request from a public authority;
• •enforce our contractual rights;
• •investigate suspected fraud;
• •investigate security incidents;
• •protect the rights or property of the Company;
• •protect the safety of individuals; or
• •comply with applicable law.

If the Company is involved in a merger, acquisition, restructuring, sale of assets or transfer of all or part of its business, personal information may form part of the assets transferred to the relevant purchaser or successor organisation.

Where required by law, appropriate notices will be provided. Any successor organisation will be expected to process personal information in accordance with applicable data protection legislation.

We take appropriate technical and organisational measures designed to protect personal information against:

• •unauthorised access;
• •accidental loss;
• •destruction;
• •alteration;
• •disclosure; and
• •other unlawful or unauthorised processing.

Security measures may include access controls, passwords, encryption, secure hosting, firewalls and other appropriate safeguards.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• •providing Services;
• •maintaining business and financial records;
• •complying with legal obligations;
• •resolving disputes;
• •enforcing contractual rights; and
• •establishing, exercising or defending legal claims.

Different categories of information may be retained for different periods depending upon the purpose for which the information is held and applicable legal requirements. When information is no longer required, it will be securely deleted or anonymised where appropriate.

You may request that we stop sending you marketing communications at any time.

You can do so by:

• •using the unsubscribe mechanism contained within a marketing email; or
• •contacting us at admin@cutting-hedge.com.

Opting out of marketing does not prevent us from sending communications necessary to administer a Contract, provide Services, issue invoices, address support matters or comply with legal obligations.

Our Website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, security or content of third-party websites.

This Privacy Policy applies only to information collected or processed by Cutting-Hedge.com Ltd. We recommend reviewing the privacy policy of any third-party website before submitting personal information.

Our Website and Services are not intentionally directed towards children. We do not knowingly collect personal information from children where such collection is not permitted by law.

Where we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we will take appropriate steps to delete the information.

Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place where required by applicable data protection legislation.

If we become aware of a personal data breach, we will assess the breach and take appropriate steps in accordance with applicable data protection legislation.

Where legally required, we will notify the Information Commissioner's Office and/or affected individuals within the applicable statutory time limits.

If you have concerns regarding the way we process your personal information, we ask that you contact us in the first instance so that we have an opportunity to investigate and resolve your concern.

You may contact us at admin@cutting-hedge.com. You also have the right to complain to the UK's data protection supervisory authority, the Information Commissioner's Office (ICO). If you remain dissatisfied following our response, you may contact the ICO directly.

We may amend this Privacy Policy from time to time to reflect:

• •changes in legislation;
• •changes to our Services;
• •changes to our Website;
• •changes to our business practices;
• •changes to technology; or
• •changes to our data processing activities.

The updated Privacy Policy will be published on our Website. Where a change is material and notification is required by law, we will provide appropriate notice. The Effective Date shown at the beginning of this Privacy Policy indicates when the current version came into effect.

If you have any questions, requests or concerns relating to this Privacy Policy or the way in which we process personal information, please contact:

This Privacy Policy shall be governed by the laws of England and Wales, subject to any mandatory rights or protections available to individuals under applicable data protection legislation.