
Cutting-Hedge.com Ltd
Terms and Conditions of Business — Trading as Cutting Hedge Group / Cutting Edge Irrigation
Effective Date: October 2026
These Terms and Conditions apply to all services supplied by Cutting-Hedge.com Ltd. Acceptance of a quotation or instruction to commence services constitutes acceptance of these Terms and Conditions.
1.Definitions and Interpretation
- 1.1
- 1.2
References to the singular include the plural and references to the plural include the singular.
- 1.3
References to a person include an individual, company, partnership, association or other legal entity.
- 1.4
Headings are for convenience only and shall not affect the interpretation of these Terms and Conditions.
2.Basis of Contract
- 2.1
These Terms and Conditions shall apply to all Services supplied by the Company unless expressly agreed otherwise in writing.
- 2.2
The Contract shall come into existence when the Client:
- a.accepts the Quotation in writing;
- b.instructs the Company to commence the Services;
- c.makes any payment pursuant to the Quotation; or
- d.otherwise confirms acceptance of the Services.
- 2.3
Acceptance of a Quotation constitutes acceptance of these Terms and Conditions.
- 2.4
The Client acknowledges that the Quotation and these Terms and Conditions together constitute the contractual basis upon which the Company agrees to provide the Services.
- 2.5
No variation, amendment or addition to the Contract shall be binding upon the Company unless confirmed or authorised in writing by the Company.
- 2.6
Employees, gardeners, operatives and other members of the Company's workforce shall not have authority to amend contractual terms, prices or the scope of works unless expressly authorised by the Company.
3.Quotations and Estimates
- 3.1
Quotations are prepared based upon information available to the Company at the date of preparation.
- 3.2
Unless expressly stated otherwise, a Quotation is based upon the scope of works, quantities, access arrangements and Site conditions reasonably identifiable at the time of inspection or preparation.
- 3.3
The Company reserves the right to revise the price where:
- a.Site conditions differ materially from those reasonably anticipated;
- b.quantities or measurements differ from those provided or estimated;
- c.additional works are requested by the Client;
- d.concealed or unforeseen conditions are encountered;
- e.additional labour, Materials, plant, waste removal or access arrangements become necessary; or
- f.the cost of labour, Materials, transportation or third-party services materially increases prior to commencement.
- 3.4
Additional works or Materials not expressly included within the Quotation shall be charged separately.
- 3.5
Unless expressly identified as a fixed price, an estimate shall not constitute a fixed contractual price.
- 3.6
The Company reserves the right to review and amend service prices by providing the Client with one calendar month's written notice.
4.Cancellation and Postponement
- 4.1
A Client wishing to terminate regular garden maintenance Services shall provide at least one calendar month's written notice.
- 4.2
Where a scheduled visit is cancelled with less than 24 hours' notice, the Company shall be entitled to charge 100% of the scheduled Service fee.
- 4.3
Where the Company attends the Site and is unable to undertake the Services because access has not been provided, the Company shall be entitled to charge 100% of the scheduled Service fee.
- 4.4
Where Materials have been ordered specifically for the Client, the Client shall remain responsible for the cost of such Materials notwithstanding cancellation or postponement.
- 4.5
Where cancellation or postponement results in the Company incurring labour, delivery, storage, plant hire, waste disposal, Materials or other costs, the Company reserves the right to recover such costs from the Client.
5.Deposits
- 5.1
The Company may require a deposit of up to 10% of the Contract value before commencement.
- 5.2
The purpose of the deposit may include securing the booking, allocating labour, reserving Materials and confirming the proposed commencement date.
- 5.3
Deposits are non-refundable where cancellation is made by the Client, save where applicable law requires otherwise.
6.Payment Terms
- 6.1
Invoices shall normally be issued at completion of the relevant works or at the end of the applicable billing period.
- 6.2
Unless otherwise agreed in writing, invoices shall be payable within five days of the invoice date.
- 6.3
All prices are exclusive of VAT unless expressly stated otherwise.
- 6.4
VAT shall be charged at the prevailing statutory rate.
- 6.5
Materials shall remain the property of the Company until payment in full has been received, to the extent permitted by law.
- 6.6
The Company reserves the right to suspend Services where sums remain outstanding.
7.Late Payment
- 7.1
Where an invoice remains unpaid after the due date, the Company reserves the right to charge interest and recovery costs in accordance with applicable legislation.
- 7.2
The Company may charge interest at 8% after 30 days where applicable.
- 7.3
The Company reserves its statutory right to claim interest at 8% above the Bank of England base rate and compensation for debt recovery costs under applicable late-payment legislation.
- 7.4
The Company may claim statutory compensation of:
- a.£40 for invoices up to £999.99;
- b.£70 for invoices between £1,000 and £9,999.99; and
- c.such additional reasonable recovery costs as may be recoverable by law.
8.Landscaping Payment Stages
Unless otherwise stated in the Quotation:
- 8.1
10% shall be payable upon acceptance of the Contract and confirmation of the commencement date.
- 8.2
40% shall be payable when Materials are delivered to Site or when the project is approximately halfway complete, as specified in the Quotation.
- 8.3
25% shall be payable upon substantial completion of a relevant stage or approximately ten days before completion.
- 8.4
The remaining 25% shall be payable upon completion.
- 8.5
For larger projects, the Company may divide the works into separate stages, with payment becoming due upon completion of each stage.
9.Parking, Permits and Access
- 9.1
The Client shall be responsible for ensuring that reasonable access to the Site is available.
- 9.2
Where parking permits, parking suspensions, parking charges or other access-related charges are required, such costs shall be payable by the Client in addition to the quoted price unless expressly included.
- 9.3
Where possible, Company vehicles may be parked on the Client's driveway.
- 9.4
Any parking charges incurred by the Company in connection with the Services shall be recoverable from the Client.
10.Access Through the Client's Property
- 10.1
Where access to the garden requires Company personnel to pass through the Client's property, the Client shall identify any areas requiring special protection before commencement.
- 10.2
The Client shall remove or adequately protect fragile, valuable or vulnerable items.
- 10.3
The Client shall be responsible for protecting items including, without limitation:
- •glass;
- •bi-folding and sliding doors;
- •furniture;
- •bicycles;
- •bins;
- •decorative items;
- •fragile structures; and
- •other property liable to damage.
- 10.4
The Company may provide basic protective dust sheets where appropriate.
- 10.5
Specialist protection, including rubber matting, additional coverings or other protective measures, may be charged separately.
11.Concealed and Underground Services
- 11.1
The Client shall identify to the Company, before commencement, the location of all known underground and concealed services.
- 11.2
Such services include, without limitation:
- •water pipes;
- •irrigation pipework;
- •drainage;
- •soil pipes;
- •electrical cables;
- •garden lighting;
- •telephone and telecommunications cables;
- •gas services; and
- •other utility services.
- 11.3
Such services must be accurately identified by drawing, marking or written information.
- 11.4
The Company shall not be responsible for damage to concealed, incorrectly identified, inaccurately positioned or undisclosed services, subject always to any liability which cannot lawfully be excluded.
12.Existing Structures and Property
- 12.1
The Company shall not be responsible for defects, weaknesses or failures arising from pre-existing conditions within existing structures.
- 12.2
This includes, without limitation:
- •walls;
- •fencing;
- •sheds;
- •brickwork;
- •roof tiles;
- •downpipes;
- •glass;
- •doors;
- •satellites;
- •external structures; and
- •other existing property.
- 12.3
Where the Services require drilling, fixing, attaching supports, trailing wires or otherwise working upon an existing structure, the Company shall not be responsible for damage arising from the existing condition, age, construction or weakness of that structure, save where such liability cannot lawfully be excluded.
13.Working Hours and Service Slots
- 13.1
The Company's normal operating hours are Monday to Friday: 8:00am to 4:00pm. Saturday and Sunday: Closed.
- 13.2
Booked gardening slots represent an agreed service allocation and are not necessarily an exact measure of productive gardening time.
- 13.3
Service slots may include operational activities including:
- •loading and unloading;
- •preparation of equipment;
- •collection of Materials;
- •packing vehicles;
- •travel;
- •waste handling;
- •breaks; and
- •management or operational discussions.
- 13.4
Where a booked slot is insufficient to complete the agreed works, an additional booking or charge may be required.
14.Breaks and Time on Site
- 14.1
For a two-hour booking, the team may take up to a 15-minute break.
- 14.2
For a four-hour booking, the team may take up to a 15-minute break.
- 14.3
For an eight-hour booking, the team may take two 15-minute breaks and one 30-minute break.
- 14.4
The Company may allocate one or more personnel to a booked slot depending upon operational requirements, the nature of the work and the season.
- 14.5
The Client acknowledges that staffing arrangements may vary whilst the quoted Service price remains unchanged.
15.Welfare and Toilet Facilities
- 15.1
For longer landscaping and construction projects, an appropriate toilet facility may be required at the Site.
- 15.2
Where a portable toilet is required, the cost shall be charged separately unless expressly included in the Quotation.
- 15.3
Portable toilet hire shall be arranged through a third-party provider and the Client shall be responsible for the relevant third-party charges.
- 15.4
Where a portable toilet requires placement on a public highway, the Client shall be responsible for any applicable permit requirements and charges.
16.Natural Materials
- 16.1
The Client acknowledges that natural materials are inherently variable.
- 16.2
Timber, stone, paving and other natural products may vary in:
- •colour;
- •texture;
- •grain;
- •size;
- •shape;
- •surface appearance;
- •markings; and
- •natural characteristics.
- 16.3
Timber may naturally warp, twist, shrink, expand, split, crack or otherwise change in appearance as a consequence of weather and environmental conditions.
- 16.4
Natural stone may contain variations, markings, colour differences and imperfections.
- 16.5
Cement, mortar, jointing compounds and other construction materials may crack or move due to weather conditions, temperature changes, ground movement, settlement, roots and other environmental factors.
- 16.6
The Company shall use reasonable skill and care in installing such Materials but does not warrant against natural movement, weathering or characteristics inherent in the Materials.
17.Soil, Ground Conditions and Movement
- 17.1
The Client acknowledges that ground conditions can affect landscaping and construction works.
- 17.2
Clay, saturated ground, soil movement, settlement, tree roots, drainage conditions and seasonal changes may cause movement or cracking to landscaping structures.
- 17.3
Foundations and sub-bases shall be constructed in accordance with the Company's assessment and the requirements of the relevant project.
- 17.4
The Company cannot guarantee that movement will not occur following completion where such movement results from ground conditions, natural settlement, tree roots, weather or other circumstances outside the Company's reasonable control.
18.Plants, Planting and Turf
- 18.1
Plants are living products and require appropriate watering, feeding, maintenance and aftercare.
- 18.2
The Company provides a one-month guarantee on plants supplied and planted by the Company, subject to appropriate aftercare.
- 18.3
No guarantee shall apply where plants have been neglected, inadequately watered, improperly maintained or damaged by animals, people, weather or other external factors.
- 18.4
Plants may require temporary relocation during works. The Company does not guarantee that relocated plants will survive.
- 18.5
Turf must be adequately watered immediately following installation.
- 18.6
The Company cannot guarantee turf that has not been adequately watered or that has been damaged by animals, foot traffic, vehicles or other external causes.
- 18.7
Turf is a living product and shall only be subject to the specific guarantee stated by the Company.
19.Pruning and Aftercare
- 19.1
The Company may advise the Client regarding appropriate pruning periods and techniques.
- 19.2
The Client may instruct the Company to undertake pruning outside the Company's recommended period.
- 19.3
The Company does not warrant the subsequent response, regrowth or appearance of a plant, hedge or shrub following pruning.
- 19.4
Hard pruning may require an extended period for recovery and regrowth.
- 19.5
Perennials, biennials and other plants may be adversely affected by severe weather, frost, excessive rainfall, drought and other environmental conditions.
- 19.6
The Company does not guarantee the successful establishment of plants following relocation.
20.Irrigation and Watering Systems
- 20.1
Seasonal servicing
The Company may offer Spring and Autumn/Winter irrigation servicing.
- 20.2
Spring service
A Spring service may include:
- •controller inspection and programming;
- •valve operation;
- •sprinkler inspection;
- •dripline inspection;
- •filter inspection;
- •pressure checks;
- •accessible pipework;
- •valve boxes;
- •leak inspection;
- •pump operation;
- •seasonal programming; and
- •general system assessment.
- 20.3
Autumn/Winter service
An Autumn/Winter service may include:
- •system inspection;
- •controller adjustment;
- •valve inspection;
- •seasonal adjustment;
- •isolation;
- •drainage where appropriate;
- •accessible pipework inspection; and
- •preparation for winter conditions.
- 20.4
The Client is responsible for arranging recommended seasonal servicing.
- 20.5
Where the Client declines or fails to arrange appropriate servicing, the Company shall not be responsible for failures caused by frost, freezing, lack of winterisation, lack of maintenance or other conditions that could reasonably have been prevented by appropriate servicing.
- 20.6
The Company does not provide an emergency call-out service unless expressly agreed.
- 20.7
The Client shall ensure that they understand how to isolate the irrigation system and water supply in the event of a leak, burst pipe, pump failure, animal damage or other fault.
- 20.8
The Company shall not be responsible for damage caused by burst, damaged or leaking pipework except to the extent such liability arises from the Company's breach of contract, negligence or other liability which cannot lawfully be excluded.
- 20.9
Standard irrigation servicing is based upon a maximum attendance of two hours.
- 20.10
Additional attendance time shall be charged at the Company's applicable hourly rate.
- 20.11
Replacement parts, Materials, pumps, valves, controllers, pipework and remedial works are excluded from standard servicing charges unless expressly included.
- 20.12
Such additional works shall be charged separately.
- 20.13
Irrigation warranties
Unless otherwise stated in the Quotation, irrigation equipment installed by the Company shall be covered by a 12-month warranty commencing upon completion, or upon Spring commissioning where a winter installation cannot reasonably be commissioned immediately.
- 20.14
Systems maintained by Cutting Hedge / Cutting Edge Irrigation shall be eligible for the Company's stated extended warranty, subject to compliance with the applicable maintenance requirements.
- 20.15
Manufacturer warranties shall remain subject to the manufacturer's own terms and conditions.
- 20.16
Rainwater harvesting
Rainwater harvesting systems, tanks, pumps and soakaways are subject to operational and environmental limitations. The Company shall not be responsible for flooding, flash flooding, saturated ground, blocked soakaways, pump malfunction or consequential damage arising from such systems except where liability cannot lawfully be excluded. The Client is strongly advised to notify their insurer where irrigation or rainwater harvesting systems are installed.
21.Electrical Works and Lighting
- 21.1
The Company is not an electrical contractor and does not undertake electrical installation or certification unless expressly stated otherwise.
- 21.2
Electrical installation, modification and certification shall remain the responsibility of an appropriately qualified electrical contractor.
- 21.3
Where the Company works alongside an electrician, the electrician remains responsible for the electrical installation and certification.
- 21.4
The Company shall not be responsible for faults arising from electrical installations outside its scope of work.
- 21.5
Any electrical works outside the agreed scope shall constitute additional works.
22.Landscaping and Garden Construction
- 22.1
Unless expressly included within the Quotation:
- a.parking permits are additional;
- b.generators and fuel are additional;
- c.portable toilets are additional;
- d.additional machinery or plant is additional;
- e.additional Materials are additional; and
- f.additional labour is additional.
- 22.2
The Client shall provide reasonable access to electricity and water unless otherwise agreed.
- 22.3
Any additional work shall be discussed and agreed before commencement where reasonably practicable.
- 22.4
Where Materials are ordered with an allowance for cutting, wastage or breakage, surplus Materials shall remain the property of the Client and shall not be refundable unless otherwise agreed.
23.Machinery and Plant
- 23.1
Machinery and plant required to complete the Services may include, without limitation:
- •excavators;
- •diggers;
- •breakers;
- •compactors;
- •generators;
- •shredders;
- •specialist landscaping equipment;
- •portable toilets; and
- •other hired equipment.
- 23.2
Unless expressly included within the Quotation, such costs shall be charged separately.
24.Skips and Waste
- 24.1
Cutting-Hedge.com Ltd holds a Lower Tier Waste Carrier Licence and may remove green waste generated by the Company in the course of carrying out its business, subject to the limitations of that licence.
- 24.2
Where a skip is included within the Quotation, the Company shall arrange the skip as specified.
- 24.3
The Company does not guarantee the precise number of skips required where the quantity of waste cannot reasonably be established in advance.
- 24.4
Additional skips required due to increased waste quantities shall be charged separately.
- 24.5
Skip permits and associated charges shall be additional unless expressly included.
- 24.6
Third-party skip companies remain responsible for their own equipment, permits and liabilities.
- 24.7
Where works are delayed because required waste facilities are unavailable, the Company reserves the right to charge additional labour and operational costs.
25.Garden Clearance
- 25.1
Garden clearance prices may be based upon a visual inspection and estimated quantity of work.
- 25.2
Where actual conditions differ materially from those visible at the time of quotation, additional labour, waste removal, skips or other costs may apply.
- 25.3
Additional charges may arise from restricted access, concealed waste, excessive quantities, obstructions or other conditions not reasonably apparent during the quotation process.
26.Photography and Marketing
- 26.1
The Company may photograph gardens, landscaping works and completed projects for operational, portfolio, website and marketing purposes.
- 26.2
The Company shall endeavour not to publish personal information unnecessarily.
- 26.3
Photographs taken by the Company shall remain the Company's property and may be used for promotional purposes, subject to applicable data protection and privacy legislation.
27.Third-Party Contractors and Suppliers
- 27.1
The Company may arrange third-party services including:
- •skip hire;
- •portable toilets;
- •plant hire;
- •electrical contractors;
- •specialist contractors;
- •permits;
- •deliveries; and
- •Materials.
- 27.2
Where a third party provides goods or Services directly to the Client, the third party shall remain responsible for its own goods, Services, warranties and liabilities.
- 27.3
The Company shall not be responsible for third-party failures, delays, defects or damage except to the extent that such liability arises directly from the Company's own breach of contract or negligence.
28.Client's Insurance
- 28.1
The Client is responsible for notifying their home, buildings or other relevant insurer of works, installations or systems where such notification may be required.
- 28.2
This is particularly relevant to irrigation systems, rainwater harvesting systems, tanks, pumps, structures and installations that may create a risk of water damage or other property damage.
29.Health and Safety
- 29.1
The Client shall disclose any known hazards at the Site that may reasonably affect the safety of Company personnel.
- 29.2
The Company may suspend or refuse to undertake Services where Site conditions are considered unsafe.
- 29.3
The Company shall not be responsible for delays or additional costs arising from undisclosed hazards or unsafe Site conditions.
30.Delays and Events Outside the Company's Control
- 30.1
The Company shall not be liable for delay caused by circumstances outside its reasonable control.
- 30.2
Such circumstances may include:
- •severe weather;
- •flooding;
- •extreme temperatures;
- •supplier delays;
- •material shortages;
- •traffic;
- •industrial action;
- •utility failures;
- •government restrictions;
- •restricted Site access;
- •third-party delays; or
- •other unforeseen circumstances.
- 30.3
Where such circumstances occur, the Company shall use reasonable endeavours to rearrange the Services as soon as practicable.
31.Liability
- 31.1
Nothing in these Terms and Conditions shall exclude or restrict any liability which cannot lawfully be excluded or restricted.
- 31.2
Subject to clause 31.1, the Company shall not be liable for loss or damage arising from:
- a.pre-existing defects;
- b.concealed services;
- c.inaccurate information supplied by the Client;
- d.inadequate Site access;
- e.failure by the Client to follow reasonable maintenance instructions;
- f.third-party contractors or suppliers;
- g.natural movement or settlement;
- h.weather or environmental conditions;
- i.animal damage;
- j.Client interference;
- k.misuse or neglect of installed equipment; or
- l.circumstances outside the Company's reasonable control.
- 31.3
The Company shall not be responsible for consequential or indirect loss to the extent permitted by law.
- 31.4
Nothing in this clause shall exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.
32.Warranties and Guarantees
- 32.1
Any warranty offered by the Company shall be limited to the terms expressly stated in the relevant Quotation or these Terms and Conditions.
- 32.2
Manufacturer warranties shall remain subject to the manufacturer's terms.
- 32.3
Warranties shall not apply where damage or failure results from:
- •neglect;
- •misuse;
- •inadequate maintenance;
- •freezing;
- •unauthorised alteration;
- •accidental damage;
- •animal damage;
- •third-party works;
- •failure to follow instructions; or
- •circumstances outside the Company's reasonable control.
33.Variations
- 33.1
Any change to the agreed scope of works shall constitute a variation.
- 33.2
The Company may charge additional labour, Materials, waste, plant and other costs arising from variations.
- 33.3
Where reasonably practicable, variations shall be confirmed in writing before the additional work is undertaken.
- 33.4
The Company shall not be bound by verbal instructions given to individual members of staff unless confirmed by an authorised representative of the Company.
34.Communication and Acceptance
- 34.1
Email may be used as an accepted method of communication for:
- •quotations;
- •bookings;
- •variations;
- •invoices;
- •instructions;
- •notices; and
- •contractual correspondence.
- 34.2
The Client is responsible for ensuring that the Company has an accurate email address for contractual communications.
- 34.3
The Client's acceptance of a Quotation shall constitute acceptance of these Terms and Conditions.
35.Regular Garden Maintenance
- 35.1
Weekly, fortnightly and monthly maintenance Services are recurring Services.
- 35.2
Weekly maintenance shall ordinarily operate on a 12-month basis, with reduced winter frequency where applicable.
- 35.3
Fortnightly maintenance shall ordinarily operate on a 12-month basis, with reduced winter frequency where applicable.
- 35.4
Monthly maintenance shall ordinarily operate throughout the year.
- 35.5
Commercial maintenance Services shall be subject to the agreed commercial contract and notice provisions.
36.Service Slots
- 36.1
One-off gardening slots are priced according to the overall requirements of the Service and are not necessarily calculated solely by reference to an hourly labour rate.
- 36.2
Pricing may take account of:
- •labour;
- •insurance;
- •vehicles;
- •fuel;
- •equipment;
- •waste;
- •travel;
- •administration; and
- •specialist knowledge.
- 36.3
Where the booked slot is insufficient to complete the agreed work, an additional slot may be required.
- 36.4
No deduction shall ordinarily be made merely because the Company completes the agreed work in less time than anticipated.
37.Termination by the Company
The Company may terminate or suspend the Contract where: invoices remain unpaid; the Client materially breaches the Contract; the Site becomes unsafe; access is repeatedly unavailable; the Client materially changes the scope of works without agreement; the Company reasonably considers that continuing the Services would expose its personnel or property to unacceptable risk; or circumstances arise which make continued performance impracticable.
38.Complaints and Defects
- 38.1
The Client should notify the Company promptly of any alleged defect, damage or concern relating to the Services.
- 38.2
The Company shall be given a reasonable opportunity to inspect and, where appropriate, rectify an issue before the Client engages another contractor to undertake remedial works.
- 38.3
Where the Company is not given such opportunity, the Company reserves the right to dispute liability for third-party remedial costs.
39.Entire Agreement
- 39.1
The Quotation, these Terms and Conditions and any documents expressly incorporated into the Contract constitute the agreement between the Company and the Client in relation to the Services.
- 39.2
The Client acknowledges that they have not relied upon any statement or representation other than those expressly incorporated into the Contract, subject always to rights that cannot lawfully be excluded.
40.Severance
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified or deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
41.Waiver
A failure or delay by the Company to exercise any right or remedy under the Contract shall not constitute a waiver of that right or remedy.
42.Governing Law and Jurisdiction
- 42.1
These Terms and Conditions and any Contract between the Company and the Client shall be governed by the laws of England and Wales.
- 42.2
Subject to any mandatory rights afforded to consumers by applicable legislation, the courts of England and Wales shall have jurisdiction in relation to any dispute arising out of or in connection with the Contract.
43.Company Information
Cutting-Hedge.com Ltd
Trading as Cutting Hedge Group and Cutting Edge Irrigation
VAT Registered
Company incorporated: 9 June 2004
Consumer Rights
Nothing in these Terms and Conditions is intended to exclude, restrict or otherwise limit any statutory rights or protections available to a Client where such rights cannot lawfully be excluded or limited.
Where the Client is a consumer, mandatory consumer protection legislation shall continue to apply.
CUTTING-HEDGE.COM LTD — TERMS & CONDITIONS OF BUSINESS
Version: October 2026

